![]() The manager who came to assist me not only dismissed my concerns but also openly mocked my accent in front of my son and other customers. However, what transpired next was disheartening. Seeking a professional resolution, I requested to speak with a manager. I found this perplexing, given that the item was undeniably from TJ Maxx. Upon entering the store to return the item, I was met with refusal, citing the absence of a tag and receipt. The management of this store should ensure that such experiences do not occur in the future, as it only harms their reputation as a customer-friendly establishment. Instead of enjoying my visit to TJ Maxx/HomeGoods Chino Spectrum Market, I was met with disappointment and frustration. Her lack of professionalism, inappropriate use of a foreign language in front of customers, and questionable suspicion towards me left me feeling utterly mistreated. Overall, the level of service provided by Evelyn was far from satisfactory. Her unfriendly tone and overall attitude completely ruined the shopping experience at this establishment for me. However, Evelyn, with her unwelcoming demeanor, insisted that I sift through all my emails to locate that elusive receipt. I was aware of the store's policy stating that customers without a receipt would receive store credit. It seems as if every customer is treated as a potential thief, which is wholly unfair.įurthermore, I also attempted to return two additional items without a receipt. So, upon returning it with the red tag still intact and accompanied by the receipt, I expected a smoother process without these unjustified suspicions. When I initially purchased the jacket, I was clearly advised not to remove the red tag unless I was certain I wanted to keep it. The “Second Course” was all about the timeless and classic Runway looks that Roach was implying, and the “Third Course” was all about accessories and jewelry.The implied suspicion and possible accusation of theft because of the jacket's high price made me feel incredibly uncomfortable. The “First Course” was all spring trends with vibrant colors and prints. Maxx said Roach’s inspiration for picking these items were “classic, timeless Runway looks and an added fresh twist with bold colors, eye-catching accessories, and unique textures.” At the event, there were three-course meals, and alongside that were three mini runway shows displaying luxury items that were curated by Roach. That’s why he chose to work with the brand, and the idea perfectly aligned with both entities. Maxx was a place of solace and self-expression for him, like it is for many. Roach has always been open about his humble beginnings growing up and having to work at a young age to provide for himself. As we entered the space, we immediately saw the luxury items that featured brands like Off-White, Bottega Venetta, and Versace, brand names that we don’t see often or at in a local T.J. The Runway is T.J.Maxx’s premium designer shop and is available online and in select stores. Roach partnered with T.J.Maxx to curate the brand’s first-ever fashion presentation, featuring 15 looks that can be found at The Runway at T.J.Maxx. ![]() Maxx has always been a space for people to get stylish items for an accessible price. In his latest project, he sat down with fashion writers and editors to reveal yet another amazing thing he’s been up to. Post-retirement looks so good on self-proclaimed “Maxxinista” Law Roach.
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